Refund policy

Return and Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase.
Our Return and Refund Policy is designed to comply with Australian Consumer Law (ACL). It gives you clear options if a product does not meet your expectations.

This policy applies exclusively to orders placed and delivered within Australia. We are only selling and shipping our products to Australian Customers only 

🗓️ Return Window
Change of Mind: You have 30 days from the date of delivery to initiate a return if you change your mind.

Faulty Items: If an item is faulty, damaged, or does not match the description, there is no strict time limit under Australian Consumer Law. However, we ask that you contact us as soon as you notice the issue.
    🏷️ Item Condition
    Change of Mind Returns: We accept returns for new, unused, and unworn items only. The product must be in its original packaging with all tags, labels, and seals intact.

    Faulty or Damaged Items: We accept returns for both new and used items if the product is found to be defective, faulty, or unsafe after use.
      🚚 Return Method & Shipping Costs

      How to Return: All returns must be sent back via mail/courier. To start a return, please contact our customer support haroonjavaid48@gmail.com to receive a Return Authorisation number and instructions.

      Change of Mind Costs: The customer covers the return shipping costs. We recommend using a trackable service, as we cannot guarantee receipt of returned items.

      Faulty Item Costs: If the item is faulty or damaged, we will cover all return shipping costs or provide a pre-paid shipping label.
        🔄 Exchanges
        We do accept product exchanges for change-of-mind returns , subject to stock availability. The item must meet the "new and unused" condition criteria outlined above.

        💰 Restocking Fees
        We charge $20 for processing for exchanges.

        ⏱️ Refund Processing Time
        Once we receive and inspect your returned item, we will notify you via email. Approved refunds will be processed automatically back to your original payment method within 5 to 7 business days. Please note that your bank or financial institution may take additional time to clear the funds into your account.

        ⚖️ Your Rights Under Australian Consumer Law
        Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure . You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.